Frequently Asked Questions
Everything you need to know about our artisanal selections and delivery.
How do you ensure my cheese stays fresh during shipping?
We use specialized insulated packaging and reusable ice packs to maintain a temperature-controlled environment. All perishable orders are shipped via expedited services to ensure they arrive in peak condition.
Do you offer international shipping?
Currently, we only ship within the United States. Due to the delicate nature of artisanal cheese and varying customs regulations regarding dairy, we do not offer international delivery at this time.
Can I customize a gift basket or cheese board?
Absolutely. While we offer curated selections, our cheesemongers are happy to help you create a bespoke gift. Please contact our Beverly Hills boutique directly to discuss custom arrangements.
What is your return policy for food items?
Since our products are perishable, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours of delivery for a resolution.
How should I store my cheese once it arrives?
We recommend keeping your cheese in the refrigerator, ideally in the vegetable crisper drawer. For best results, wrap the cheese in wax paper or specialized cheese paper rather than plastic wrap to allow it to breathe.
Are your cheeses pasteurized?
We carry a wide variety of both pasteurized and raw milk cheeses. Each product page includes specific details regarding the milk type and pasteurization status to help you make an informed choice.