Returns & Exchanges

Due to the perishable nature of our artisanal cheeses and gourmet food items, we cannot accept returns once a product has left our temperature-controlled facility. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or store credit.

Return Process

• 1.
  Inspect Upon Arrival

  Please examine your package immediately upon delivery to ensure all perishable items are in good condition and the cold-chain packaging is intact.

• 2.
  Contact Our Cheesemongers

  If there is an issue with your order, notify us within 24 hours of delivery by emailing our Beverly Hills shop with your order number and photos of the items.

• 3.
  Quality Assessment

  Our expert team will review your claim to determine if the product quality was compromised during transit or if a fulfillment error occurred.

• 4.
  Resolution

  Once approved, we will issue a refund to your original payment method, provide a store credit, or ship a fresh replacement of your selected cheeses.